Reem Hospital Discover your opportunity with our amazing team and start your career with us! In the UAE مستشفى ريم اكتشف فرصتك مع فريقنا الرائع، وابدأ مسيرتك المهنية معنا! في الامارات

MAHMOUD FAWZY

اخر تحديث:

Do you want to join a dynamic work environment that offers you real growth opportunities?

we are looking for individuals with big aspirations who seek a refreshed work environment where they can develop their skills and achieve their career goals. We believe that the best ideas come from collaboration and teamwork, so we are looking for people who are eager to contribute to achieving shared goals and providing innovative solutions.

If you want to work in an environment that celebrates both individual and collective success, we offer you the opportunity to achieve professional growth in an environment that encourages challenge and growth. You will find yourself surrounded by a team of professionals who encourage you to showcase your potential and work side by side to achieve great success.

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Call Center Executive

About the job
Reem Hospital is seeking a professional Call Center Executive to join our team. The ideal candidate will be responsible for ensuring a seamless patient experience, from booking appointments to resolving queries. You will play an essential role in providing clear communication, accurate information, and excellent service, supporting patients throughout their journey.

About Reem Hospital
Reem Hospital, located on Reem Island in Abu Dhabi, is a leading healthcare facility, a global pioneer in hospital operations and integrated healthcare services. With a capacity of 200+ licensed beds, we provide specialized medical and surgical care supported by advanced technology, world-class infrastructure, and a multidisciplinary team of experts. Our mission is to deliver high-quality, patient-centered care across a wide range of specialties, including mental health, rehabilitation, and complex medical treatments.

Key Responsibilities:

Technical Responsibilities:

Book appointments accurately and handle rescheduling requests
Ensure correct patient information entry and avoid duplicate files
Educate patients about the booking process and required documents
Provide relevant insurance forms and assist with mobile app registrations
Follow up on online appointment requests and patient queries
Meet KPIs and participate in relevant training
Make outbound calls for campaigns and projects

Service Responsibilities:

Communicate next steps and provide clear information about services
Collaborate with the Patient Experience Department for seamless patient care
Ensure excellent service and reduce no-shows through confirmation calls
Update patients on potential delays and reschedule appointments if necessary
Handle patient complaints and escalate when needed
Promote hospital products and services as requested
Attend training and support patient flow in clinics

Other Responsibilities:

Perform additional tasks as assigned by the Call Center Supervisor
Ensure compliance with hospital policies and procedures
Promote positive customer relations aligned with hospital goals
Maintain patient rights and responsibilities

To apply, please click here for available vacancies.

تنفيذي مركز الاتصال (Call Center Executive)

وصف الوظيفة:
مستشفى ريم تبحث عن موظف مركز اتصال محترف للانضمام إلى فريقنا. سيكون المرشح مسؤولاً عن ضمان تجربة سلسة للمرضى، من حجز المواعيد إلى حل الاستفسارات. ستلعب دوراً أساسياً في تقديم تواصل واضح، معلومات دقيقة، وخدمة ممتازة لدعم المرضى طوال رحلتهم.
عن مستشفى ريم:
يقع مستشفى ريم في جزيرة ريم بأبوظبي، وهو مرفق رعاية صحية رائد ومبتكر عالمياً في عمليات المستشفيات والخدمات الصحية المتكاملة. بسعة تزيد عن 200 سرير مرخص، نقدم رعاية طبية وجراحية متخصصة مدعومة بتكنولوجيا متقدمة وبنية تحتية عالمية وفريق متعدد التخصصات من الخبراء.
المسؤوليات الرئيسية:

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