1-Manager - Consumer Insights & AnalyticsManager - Consumer Insights & Analytics with verification
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
Our Intelligence function is an agile, dynamic team that is positioned as a “knowledge hub” within the organization on industries, categories, brands and consumer, we are passionate about our work and luxury industry, proud to deliver excellent research and insights to the organization and our partners
And our team is now growing, and we are aiming to position consumer data and insights at the heart of our “ways of working” to deliver business relevant insights that supports better decision making and planning for our brands across different verticals,
We are looking to recruit a Consumer Insights and Analytics Manager who will be responsible for shaping and centralizing consumer insights knowledge, this is a great opportunity for someone who is passionate about deriving business relevant insights from data, inquisitive, entrepreneurial and looking to learn and
grow in a fast-moving industry.
This role will act as a “data detective” and consumer research specialist for our business. they will drive an insights learning agenda based on strategic priority, defining the consumer, identifying areas of exploration, and performing analysis and data synthesis that drive insights into recommendations for the Group.
Responsibilities
Lead consumer practice for Intelligence, putting the consumer at the forefront of decision-making and serving as a vocal strategic partner and change-agent for the businesses
Continuously represent the voice of the consumer in effort to know their requirements deeply and share the knowledge within the Group
Fully responsible for designing, analysing, and presenting primary and secondary market research projects (Qualitative, Quantitative, offline, online, ad hoc, longitudinal, co-creation, etc.)
Communicate action orientated insights to the business to inform strategy and plan through qual/quant synthesis and compelling/visual storytelling
Be a point of contact for consumer insights within the organization: managed brands, retailers, innovation, investments, JVs, partners, etc.
Proactively identify and develop new opportunities/ white space for GCC consumer research and link it to strategic priorities of the Group
Develop and lead consumer sentiment with the focus on GCC luxury consumers
Develop and track data on global consumer sentiment to measure variances vs GCC markets
Lead consumer research in the group-wide projects across categories and geographies: new category and market assessments
Collaborate across the Intelligence, Strategy and Grow teams to use our scale and increase efficiencies and maximize business impact
Lead a team of executives and guide in creating report and presentations
2-Associate Business Analyst - OMSAssociate Business Analyst - OMS with verification
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
This is a fantastic opportunity for an experienced Logistics & Fulfilment technologist to join a renowned retail group in the Middle East, working as part of the Group Technology function. The successful candidate will work with the Retail and Supply chain leadership teams to drive digital transformation across our Fulfilment capabilities.
This Business Analyst reports to our Logistics & Fulfilment Technology Leader and is expected to:
Fully understand Logistics & Fulfilment strategies, expected outcome, deliverables and value that needs to be generated from technology
Work with the Logistics & Fulfilment Technology Lead (line manager) to shape the future technology and solution roadmap for Logistics & Fulfilment, identifying future potential enhancements to products/platforms that will drive business value
Support the business to translate business requirements into technology requirements and recommended new capabilities/enhancements to be added to the backlog
Ensures that Logistics solution requirements are defined, groomed and planned effectively for DevSecOps delivery management
Actively manages the operational activity of external vendors and delivery partners supporting solution design/build activity
Manages the on-budget delivery of solution delivery efforts through close tracking of budget and forecast spend, pro-actively recommending opportunities to maximise the ROI of project budgets
Pro-actively manages and mitigates delivery risks, ensuring prompt escalation and resolution
Ensures the successful management of the service transition process from project to business-as-usual
Work in close partnership with services colleagues to ensure that product issues are within the agreed Service Level Agreements (SLAs), running costs are within plan, and work collaboratively to continually enhance the product quality and avoid 'technical debt' (outdated technical components)
3-Senior Marketplace Manager - BeautySenior Marketplace Manager - Beauty with verification
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
The e-commerce Marketplace Manager is responsible for the marketplace strategy and execution of the various e-commerce Market place. The role works across technology, fulfillment and item set-up teams to ensure proper system and execution of the daily operations of the channels. As a marketplace manager, you will be responsible to increase market share and drive profitable growth across our digital channels.
Working closely with the brand teams, your responsibilities will include:
Developing commercial strategies to accelerate marketplace for each partner
Setting financial targets, budgets, and incentives to support key partners
Drive strategy and oversight of several marketplace e-commerce channels and responsible for the product/channel mix and optimization between marketplaces on a weekly basis
Plan weekly, monthly and annual forecast for channels as well as item and category projection for inventory management
Manage the relationship with key partners management of account expectations forecast and individual account growth
Collaborating with As is Business team ,CRM and digital marketing on acquisition and retention to grow our share of business.
Defining a marketing calendar including promotions and product launches to monetize the marketplace
Leading monthly business reviews with key partners; identifying growth opportunities
Benchmarking and improving the UX in partnership with the product team
Prioritising initiatives based on expected ROI and shaping the product roadmap
Being a positive ambassador of the broader e-commerce organisation & culture
What You'll Need To Succeed
Preferred strong connections in the retail and beauty industry, commercial knowledge, including understanding margins, contracts, and merchant/brand relationships
Technical experience with marketplace software, specifically Mirakl and P&L ownership experience.
Strong networking and relationship-building skills
Ability to handle commercial negotiations
Knowledge of logistics, customer service, and legal constraints within a marketplace environment
Ability to manage and expedite cross-functional tasks and projects
Ability to report effectively
4-Fashion Consultant - GUESS, City Centre MirdifFashion Consultant - GUESS, City Centre Mirdif with verification
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
Drive client relationships within an omni-channel approach
Provide pre-buying feedback on products
Drive eNPS through people experience initiatives and culture
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
Ensure click and collect are conducted within SLAs (Service-level agreement)
Ensure customer data is properly captured in adherence to marketing team requirements
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
Support with in-store marketing events and activations
Keep abreast of all brand social media activities and campaigns
Drive sell-throughs within the store
Support in-store CX initiatives
Provide input to what’s working well/what’s not working well within the store
5-Trainee - Visual Merchandising & Event MarketingTrainee - Visual Merchandising & Event Marketing with verification
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
Our Senior Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.
Key Responsibilities
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
Define, execute and monitor the store action plan to achieve sales targets and KPIs.
Manage the customer database to build strong relationship with customers and create future potential selling opportunities
Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
Think hybrid by leveraging all type of point of sales online and offline.
6-Senior Store Manager - Luxury Fashion, DubaiSenior Store Manager - Luxury Fashion, Dubai with verification
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
Our Senior Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.
Key Responsibilities
Drive the Business
Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
Define, execute and monitor the store action plan to achieve sales targets and KPIs.
Manage the customer database to build strong relationship with customers and create future potential selling opportunities
Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
Think hybrid by leveraging all type of point of sales online and offline.
Team Leadership and Development
Provide a clear vision to the team about the business and store’s vision and key directions
Identify, recruit, develop and retain strong talents
Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience
Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
Operational Excellence
Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.
Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Whatsapp Business, etc.) and ensure the team is well versed with it or overwise trained on it.
Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
7-Shop Supervisor - L'Occitane Yas MallShop Supervisor - L'Occitane Yas Mall with verification
Who we are
Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world.
Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see.
From seed to skin, they have a holistic in our approach and have always been ‘Cultivators of Change’. At L’Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same.
What You'll Be Doing
Working as a Shop Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
Drive eNPS through people experience initiatives and culture
Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
Offer support to store staff during in-store events
Act as the key point of contact with back-office team
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured by the team in adherence to marketing team requirements
Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
Increase the revenue target of the store
Drive sell-throughs within the store
Support in-store CX initiatives
Provide input to whats working well, whats not working well within the store
What You'll Need To Succeed
8-Category Manager - Color Cosmetics - FacesCategory Manager - Color Cosmetics - Faces with verification
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
Our Category Manager based in the UAE would look after Faces regionally and is responsible for defining and driving the “offer” and purchasing strategy for different product categories and brands. The Category Manager is also responsible for defining the action plan for the categories, merchandising, promotional activities, prices, and negotiations.
9-Senior Associate, Market Intelligence - BeautySenior Associate, Market Intelligence - Beauty with verification
Responsibilities
Collaborative Partnerships:
Build strong relationships with internal stakeholders and external partners to capture the latest insights and new data on the GCC markets
Engage with new partners to enhance data sources and trends
Build a strong link between country teams and Intelligence team to improve common understanding of the GCC market & consumer
Support Beauty Intelligence team on reporting and insights on the GCC market,:
Be a strong expert on the GCC beauty market
Build in-depth understanding of the GCC consumer and its specifics by country
Help in creating comprehensive beauty reports that highlight market size, shares, and key trends in the GCC markets. Compare regional trends by country to identify opportunities and challenges
Be responsible for the mapping of beauty stores in the GCC countries to ensure that the reports fully reflect actual retail footprint
Data Collection And Verification
Collect and consolidate local market estimates for key markets
Ensure data reliability and collaborate with partners on data verification
10-Beauty Ambassador - L'Occitane - DubaiBeauty Ambassador - L'Occitane - Dubai with verification
11-Personal Shopper - Threads Styling, Middle EastPersonal Shopper - Threads Styling, Middle East with verification
12-Senior Associate CRM - FACES - Jebel Ali (HO1)Senior Associate CRM - FACES - Jebel Ali (HO1) with verification
13-Senior Corporate Communications AssociateSenior Corporate Communications Associate with verification
14-Senior Software Engineer (Mulesoft)Senior Software Engineer (Mulesoft) with verification
15-Business AnalystBusiness Analyst with verification
16-Associate Space Planner - Category Analyst - Faces BeautyAssociate Space Planner - Category Analyst - Faces Beauty with verification
17-Senior Brand Trainer - Michael Kors, MENASenior Brand Trainer - Michael Kors, MENA with verification
18-Retail Manager - ZimmermannRetail Manager - Zimmermann with verification
19-Supply Chain Trainee (Emiratisation)Supply Chain Trainee (Emiratisation) with verification
20-Associate Buyer - Wear ThatAssociate Buyer - Wear That with verification
21-Client Advisor - TanagraClient Advisor - Tanagra with verification
22-Senior Analyst - Compensation & BenefitsSenior Analyst - Compensation & Benefits with verification
23-Digital Marketing : National Graduate Program (Emiratisation)Digital Marketing : National Graduate Program (Emiratisation) with verification
24-Fashion Consultant - Lacoste, Mall of the Emirates (Emiratisation)Fashion Consultant - Lacoste, Mall of the Emirates (Emiratisation) with verification
25-Fashion Consultant - Michael Kors Mall of the Emirates (Emiratisation)Fashion Consultant - Michael Kors Mall of the Emirates (Emiratisation) with verification
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