Company: Royal Jet

Job Reference: JB5465613

Location: Abu Dhabi, United Arab Emirates

Employment Status: Full-time

Employment Type: Employee

Job Function: Information Technology

Candidate Preference: UAE national preferred

Required Experience: Minimum 5 years

Posting Date: 29 June 2026

Application Deadline: 19 July 2026

Support the Infrastructure and Support Section in maintaining the integrity, security, efficiency and performance of Royal Jet’s IT infrastructure.

The specialist will attend to support calls and tickets, provide Tier 1 and Tier 2 user support and ensure that response and resolution service levels are achieved.

The role takes ownership of the IT Service Desk and ensures that support officers close tickets within agreed service-level requirements and follow the approved escalation process.

The specialist must maintain high customer-satisfaction standards and provide out-of-office coverage when required to support uninterrupted business operations.

• Take ownership of the IT Service Desk.
• Ensure that IT Support Officers close assigned tickets within agreed service-level requirements.
• Ensure that incidents requiring escalation are escalated according to approved processes.
• Provide onsite or remote Level 1 desktop support.
• Provide Tier 1 and escalated Tier 2 user support.
• Ensure that all users receive appropriate IT support in line with Royal Jet’s operational requirements.
• Record all user requests, incidents and completed support tasks in the IT Service Desk system.
• Ensure that other IT Support Officers also record their work in the Service Desk system.
• Resolve personally assigned tickets within agreed response and resolution times.
• Monitor Service Desk service-level agreements and key performance indicators.
• Report Service Desk performance and support continuous improvement.
• Coordinate 24-hour duty coverage with other members of the IT Support team.
• Provide mobile and remote-access support outside normal office hours when scheduled.
• Visit company sites or data centres outside normal hours, including weekends, when maintenance or troubleshooting is required.
• Conduct offsite visits to install, monitor or troubleshoot IT components and services.
• Attend offsite events and exhibitions to prepare technology setups and provide technical support.
• Configure and deploy computers, laptops and mobile devices.
• Maintain an accurate inventory of deployed IT assets.
• Perform technical evaluations before equipment replacement.
• Standardize company assets according to approved model catalogues.
• Maintain standard laptop-imaging configurations.
• Monitor laptops, printers, scanners and software licences for inventory, compliance and policy enforcement.
• Assist with the configuration, deployment, installation and maintenance of networks and servers.
• Install and maintain desktops, laptops, printers and other IT peripherals.
• Plan, configure and maintain structured cabling and active network components.
• Upgrade, troubleshoot and repair company hardware and software.
• Inspect server rooms and complete the required routine checklists.
• Perform daily company-wide data backups according to Royal Jet policies and procedures.
• Maintain logs for backups, offsite tape retention and related activities.
• Assist with the development and documentation of user guides and IT procedures.
• Resolve customer and user escalations professionally.
• Participate in IT innovation and standardization initiatives.
• Support the documentation of systems, infrastructure and technical standards.

• At least five years of experience providing IT desktop support.
• Experience using a professional IT Service Desk system.
• Experience managing service-level agreements and support performance.
• Experience installing network components and printers.
• Experience deploying laptops and mobile devices.
• Practical experience in IT asset management.
• Exposure to Microsoft Exchange is an advantage.
• Exposure to BlackBerry technologies is an advantage.
• Exposure to Microsoft SCCM is an advantage.
• Exposure to Oracle Procurement is an advantage.
• Strong interpersonal and coaching skills.
• A professional interest in supporting and developing colleagues.
• Strong written and verbal communication skills.
• Strong planning, organization and integration skills.
• Knowledge of developing and implementing policies and procedures.
• Meticulous attention to detail.

• A university degree or an equivalent qualification.
• ITIL Foundation knowledge or certification.

• Ability to participate in 24/7 duty coverage.
• Availability to work outside normal office hours when scheduled.
• Availability for weekend maintenance or troubleshooting visits.
• Ability to travel to company sites, data centres, events and exhibitions when required.
• Ability to provide both onsite and remote technical support.

Candidates should apply through the official Royal Jet recruitment portal before the advertised closing date.

Apply for the IT Support Specialist Position

The application should highlight IT Service Desk ownership, desktop support, SLA management, asset management, network support, backup operations and out-of-hours support experience.

Company: Royal Jet

Job Reference: JB5438332

Location: Abu Dhabi, United Arab Emirates

Employment Status: Full-time

Employment Type: Employee

Job Function: VIP Cabin Service

Career Level: Mid-career

Candidate Requirement: Female applicants

Residence Requirement: Valid UAE residency

Posting Date: 18 February 2026

The position remains displayed on Royal Jet’s careers portal with an Apply Now option.

However, the vacancy description also states an application closing date of 15 March 2026. Candidates should therefore confirm that applications are still being accepted before submitting documents.

Royal Jet is seeking outstanding female VIP Flight Attendants who are passionate about aviation and committed to delivering exceptional inflight hospitality.

The role serves clients in the VIP private-aviation sector and requires professionalism, discretion, confidence, warmth and consistently high service standards.

Successful candidates will represent Royal Jet and help deliver personalized and memorable journeys for its private-aviation clientele.

Royal Jet is seeking confident and polished professionals who demonstrate sophistication, warmth and excellence in customer service.

Candidates must be able to maintain exceptional presentation standards while providing personalized hospitality in a private and confidential aviation environment.

• Female applicant.
• Minimum high-school certificate or diploma.
• A university degree is preferred.
• Previous VIP cabin-service experience; or
• Previous First Class cabin-service experience; or
• Previous Business Class cabin-service experience.
• Relevant premium cabin-service experience is mandatory.
• A valid UAE General Civil Aviation Authority Cabin Crew License.
• A valid GCAA Medical Certificate.
• Valid residency in the United Arab Emirates.
• Exceptional grooming and professional presentation.
• Excellent verbal and interpersonal communication skills.
• A strong commitment to premium customer service.
• Ability to work professionally with high-profile and discerning clients.

• Confidence and professional composure.
• Discretion and respect for client privacy.
• Warmth and personalized service.
• Excellent grooming and presentation.
• Attention to detail.
• Professional communication.
• Commitment to aviation and inflight hospitality.
• Ability to deliver consistent VIP service standards.

Eligible candidates can review the vacancy and attempt to submit an application through the official Royal Jet careers portal.

View the Flight Attendant – VIP Vacancy

Before applying, candidates should verify that the application remains active because the job description contains an earlier closing date.

Applicants should prepare evidence of their GCAA Cabin Crew License, GCAA Medical Certificate, UAE residency and premium cabin-service experience.

General Application Tips

• Select the position matching your qualifications, licences and professional experience.
• Use the exact job title and reference number in your application.
• Apply through the official Royal Jet recruitment portal.
• Complete all required registration and candidate-profile sections.
• Provide accurate employment, education, residency and certification information.
• Upload clear and current copies of required professional documents.
• Review your contact details before submitting the application.
• Do not submit duplicate applications for the same position.

CV Tips for the IT Support Specialist Role

• Start with a professional summary focused on IT Service Desk and infrastructure support.
• State your total years of desktop-support experience.
• Describe your Tier 1 and Tier 2 support responsibilities.
• Include the Service Desk and ticketing systems you have used.
• Explain your experience managing service-level agreements and key performance indicators.
• Add measurable achievements involving ticket resolution, user satisfaction or SLA improvement.
• List experience with laptops, mobile devices, printers, scanners and network equipment.
• Include IT asset inventory and lifecycle-management experience.
• Mention backup operations, server-room checks and structured cabling where applicable.
• List ITIL and other relevant technology certifications.
• Include experience working shifts, on call or outside standard office hours.

CV Tips for the VIP Flight Attendant Role

• Start with a cabin-service profile focused on VIP, First Class or Business Class experience.
• Clearly state whether your GCAA Cabin Crew License is valid.
• Clearly state whether your GCAA Medical Certificate is valid.
• Include your UAE residency status.
• List the airlines, operators and premium cabin classes in which you have worked.
• Describe experience serving VIP, executive or high-profile clients.
• Highlight premium hospitality, discretion and personalized-service experience.
• Include relevant aviation safety and emergency-procedure training.
• Mention languages spoken and level of proficiency.
• Use a professional CV photograph only when requested through the official recruitment process.

Document Checklist

• Updated CV.
• Valid contact details.
• Educational certificates.
• Professional certifications and licences.
• Employment certificates where available.
• Valid UAE residency evidence where required.
• Passport and identification documents when requested securely.

Safety Warning

Never pay recruitment fees or transfer money in exchange for a Royal Jet position. Verify that application requests and recruitment communications come through the official Royal Jet website or recruitment portal before sharing identity documents, licences or other sensitive information.

Summary

Royal Jet is recruiting an IT Support Specialist and a female VIP Flight Attendant in Abu Dhabi. The IT vacancy requires at least five years of desktop-support experience, while the cabin-crew vacancy requires premium cabin-service experience, a valid GCAA Cabin Crew License, a valid GCAA Medical Certificate and valid UAE residency.