Are you ready to change the course of your career and join a team that pushes you to achieve the best?
we are looking for ambitious individuals with a genuine desire to make a tangible impact in the industry. If you are highly collaborative, have innovative ideas, and are looking for an environment that encourages critical thinking and creativity, we are here to offer you the opportunity to develop your skills and achieve your ambitions.
We believe that success is achieved through collaboration and thinking outside the box, which is why we offer you a work environment that suits your aspirations. You will have the chance to be part of a professional team dedicated to achieving excellence. Join us to become part of an ongoing success story filled with challenges and creativity.
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Call Center Agent
About the Job:
- Handle IT-related customer inquiries across calls, chats, and emails.
- Ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.
- Manage inbound calls, chats, and emails.
- Resolve customer complaints and provide solutions or alternatives.
- Promote ASUS products and services when appropriate.
- Maintain KPIs and provide care calls as needed.
- Process RMAs and handle internal systems.
- Assist and train new team members.
- Maintain professionalism and work efficiently under pressure.
Qualifications:
- Bachelor’s degree.
- Fluent in English and Arabic (written and verbal).
- Minimum 1 year of call center and customer service experience with technical support.
- Proficient in Microsoft Office.
- Strong multitasking, organizational skills, and attention to detail.
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