Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with placing orders, processing returns, and resolving product or service issues.
- Provide information about products, services, and promotions to customers.
- Handle customer complaints and escalations, ensuring prompt resolution and customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to address customer needs and improve overall customer experience.
- Stay updated with product knowledge and company policies to provide accurate information to customers.
- Identify opportunities to upsell or cross-sell products and services to customers.
Requirements:
- High school diploma or equivalent.
- Proven experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with patience and professionalism.
- Strong problem-solving and decision-making abilities.
- Proficiency in computer systems and customer service software.
- UAE residency or work permit is required.
Benefits:
- Competitive salary and benefits package.
- Health and wellness benefits.
- Training and development opportunities.
- Supportive and collaborative work environment.
To apply for this position, please send your CV to hr.alya32@gmail.com. For inquiries, contact us via WhatsApp at +971554906798.