Are you ready to be the frontline hero for IT support while promoting top-tier technology products in the UAE? Join ASUS and make a difference for customers across calls, chats, and emails!↚
Proactive Call Center Agent in the UAE
Requirements
- Bachelor’s degree.
- Fluent in English and Arabic (written and verbal).
- Minimum 1 year of call center and customer service experience with technical support.
- Proficient in Microsoft Office.
- Strong multitasking, organizational skills, and attention to detail.
Responsibilities
- Manage inbound calls, chats, and emails.
- Resolve customer complaints and provide solutions or alternatives.
- Promote ASUS products and services when appropriate.
- Maintain KPIs and provide care calls as needed.
- Process RMAs and handle internal systems.
- Assist and train new team members.
- Maintain professionalism and work efficiently under pressure.
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