تبحث عن وظائف في الامارات؟ شركة أر اس بي سي أي تعلن عن فتح باب التوظيف للعديد من الوظائف في مختلف التخصصات في الامارات بتاريخ اليوم 29 مايو 2023. تتاح هذه الفرص لجميع الجنسيات. تعرف على الوظائف المتاحة وكيفية التقديم من خلال الإعلان التالي.
الوظائف المطلوبة في شركة أر اس بي سي أي وتفاصيلها:
Operational Processes Specialist - NCC
أخصائي العمليات التشغيلية - NCC:
About the job
The role will be hybrid working from our National Control Centre in Dearne Valley, South Yorkshire with a high focus on remote working. Trips to our NCC will be for core collaboration.
If you are passionate about quality, consistency and improving customer experience, we could have the perfect role for you. We are looking for a highly organised, detail oriented and collaborative Operational Process Specialist to join our team on a full time, permanent basis.
Our National Control Centre (NCC) receives more than a million calls a year from members of the public, managing the vital emergency rescue response by tasking local frontline Inspectors and Animal Rescue Officers to respond to animal welfare concerns.
As an Operational Process Specialist you will act as a Data Steward, owning the Processing Activities Register for the NCC and be responsible for keeping it up to date with any changes to process this is vital in ensuring we not only maintain but also improve the NCC's and RSPCA's reputation, reduce costs and meet the needs of animal welfare;
As part of a dedicated team you will represents the NCC in key RSPCA Programmes and Projects (e.g. Contact Centre strategy, Wilberforce) and lead on the implementation of elements of these Programmes and Projects (e.g. the piloting and implementation of conversation analysis tools and Webchat, implementation of Sage finance system and SoloProtect lone worker solution)
Implementing system and process changes including root cause analysis, involvement in requirements gathering, impact assessment & the writing of formal Capita change controls Examples of these changes could include: The Covid operating model , severe weather processes, vet funding processes
Acting as a single point of contact for the wider Society into the NCC and responding to general NCC Queries
Ad hoc animal welfare and process decision making where RSPCA input is needed and the guidance does not exist for the NCC
Delivering presentations, chair meetings and lead Q&A sessions for a range of stakeholders including RSPCA, Capita and professional third parties
Highlighting any repeated issues with quality or performance to Capita to resolve
Reporting data breaches and taking corrective action
Owning and overseeing the feedback process to and from the NCC
Collating call recordings, gathering call transcriptions and witness statements to support Inspectorate case work
Keeps Junior and Senior internal and external management informed of NCC performance through periodic feedback reporting
Lead presentations and workshops and represent the RSPCA at national conferences
Excellent written and verbal communication skills
Ability to negotiate and mediate to resolve differences of opinion
Able to creatively problem-solve
A curious mind that challenges traditional thinking - we are seeking someone who isn't afraid to ask questions - after all this is the best way to learn!
Embraces change and is willing to learn and adapt
Continuous and growth improvement mindset - always looking for a better way to do something
Resilient and able to manage a demanding workload
Skilled at relationship building and communicating with stakeholders of all levels of seniority
Able to conduct meaningful analysis and identify trends
Tech savvy with the ability to pick up new systems quickly especially working from Google Apps - Mail, Sheets, Docs, Forms, LucidChart
Experience of working within a call centre environment is highly desirable
A customer champion who has customer experience in the forefront of their focus
Highly organised with a natural ability to prioritise own workload
Able to work independently and using own initiative but also enjoys working collaboratively and bouncing ideas across your team
We are compassionate * We are inspirational * We are committed * We are expert * We act with integrity *
It's an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030 . The RSPCA works 365 days a year, rescuing all animals of all types from abuse, neglect, and injury.
Benefits:
Great Annual Leave benefits - 25 days annual leave on entry rising after 5 years
Additional Society day around Christmas.
Generous pension scheme
Associated life assurance and group income protection scheme
Access to private healthcare scheme
Employee assistance programme.
Flexibility in Hours - We understand the importance of work-life balance
Family friendly policies
Dog friendly offices!
It's an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030 . The RSPCA works 365 days a year, rescuing all animals of all types from abuse, neglect, and injury.
Benefits:
Great Annual Leave benefits - 25 days annual leave on entry rising after 5 years
Additional Society day around Christmas.
Generous pension scheme
Associated life assurance and group income protection scheme
Access to private healthcare scheme
Employee assistance programme.
Flexibility in Hours - We understand the importance of work-life balance
Family friendly policies
Dog friendly offices!
We review applications as they are received, so early submissions are highly encouraged. We reserve the right to close this advert once sufficient applications have been screened and progressed.
All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.
We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all of our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and candidates with disabilities, who are currently under-represented at the RSPCA.
Please note we are not accepting unsolicited CVs from agencies or seeking support for this opportunity.
Ending cruelty, promoting kindness and alleviating suffering to animals.
كيفية التقديم على الوظائف
للتقديم على الوظائف المذكورة، يمكنك اتباع الخطوات التالية:
- للانتقال إلى صفحة التقديم.( وظائف شركة أر اس بي سي أي )
- انقر فوق المسمى الوظيفي لعرض التفاصيل.
- يُرجى النقر فوق زر التقديم السريع في أعلى الصفحة.
- أدخل المعلومات المطلوبة في الشاشات المنبثقة.
- انقر فوق مراجعة لمراجعة الاستمارة.
المصدر وتفاصيل إضافية
- مصدر الوظائف: موقع لينكد ان .
- تاريخ النشر: 29-5-2023 (يرجى التأكد من التاريخ قبل التقديم).
- الجنسيات المطلوبة: جميع الجنسيات.