انضم الي شركة RAK PORTS في الامارات Join RAK PORTS in the UAE

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اخر تحديث:

RAK Ports is the leading port operator and maritime gateway in Ras Al Khaimah, United Arab Emirates, playing a key role in the region’s logistics, trade, and industrial development. The organization manages and operates a network of commercial and industrial ports, offering integrated maritime, logistics, and supply chain solutions to support local, regional, and international businesses.

With a focus on efficiency, innovation, and sustainable operations, RAK Ports provides world-class infrastructure, modern facilities, and specialized services that cater to diverse industries including manufacturing, shipping, and distribution. By fostering economic growth and enabling seamless trade, RAK Ports continues to strengthen Ras Al Khaimah’s position as a competitive and strategic business hub in the UAE.

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Information Technology Support Engineer

Key Responsibilities

Provide first-line support for desktops, laptops, printers, and other peripherals.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Support and maintain enterprise networking infrastructure (Cisco routers/switches, WiFi, VPN, SDWAN, MPLS).
Assist in managing firewalls, hybrid cloud networking (Azure/AWS), and data center systems.
Maintain Windows Servers, VMware environments, access control, and backup systems.
Implement and support IT security controls aligned with ISO 27001.
Support PABX systems (Avaya, Cisco, Unify) and setup of mobile/cloud platforms like Microsoft 365.
Perform structured cabling (CAT6/7, CAT3, fiber) and maintain IT asset inventories.

Qualifications & Experience

Bachelor’s Degree in IT or related field.
3+ years of experience in desktop, server, and network support.
Certifications in CCNA, VMware preferred.
Hands-on experience with Windows Server, VMware, Cisco, and MS Azure Cloud.
Strong troubleshooting skills and ability to manage multi-site environments.
Knowledge of scripting languages (Python, PowerShell) is a plus.

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Desired Skills

Strong communication and interpersonal skills.
Solution-oriented with a collaborative mindset.
Able to work under pressure and manage multiple priorities.
Familiarity with ISO standards (ISO 9001, ISO 27001, etc.).

المسؤوليات الرئيسية

تقديم الدعم الأول لأجهزة الحواسيب المكتبية والمحمولة والطابعات وغيرها من الملحقات.
استكشاف الأخطاء وإصلاحها بفاعلية في الأجهزة والبرامج والشبكات.
دعم وصيانة البنية التحتية للشبكات المؤسسية (رواتر/سويتشات سيسكو، الواي فاي، VPN، SDWAN، MPLS).
المساعدة في إدارة الجدران النارية، الشبكات السحابية الهجينة (Azure/AWS)، وأنظمة مراكز البيانات.
صيانة خوادم Windows، بيئات VMware، أنظمة التحكم في الوصول، وأنظمة النسخ الاحتياطي.
تنفيذ ودعم ضوابط أمن المعلومات بما يتوافق مع ISO 27001.
دعم أنظمة PABX (Avaya, Cisco, Unify) وإعداد منصات الأجهزة المحمولة والسحابية مثل Microsoft 365.
تنفيذ الكابلات المنظمة (CAT6/7, CAT3, الألياف الضوئية) والحفاظ على جرد أصول تكنولوجيا المعلومات.