Overview
These positions are a great opportunity to join a global leader in news and business information, Dow Jones, and contribute to its expansion in the Gulf region. The roles range from strategic management to customer care and bespoke research consulting, providing varied career growth opportunities. Whether in customer relationship management or overseeing critical regional growth, these roles offer dynamic and challenging environments to make a real impact.
Customer Care Advisor Specialist
Location: Dubai, Dubai, United Arab Emirates (On-site)
Company: Dow Jones
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Serve as the primary point of contact for clients, ensuring their needs are met promptly and professionally.
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Respond to customer inquiries and provide accurate information regarding Dow Jones services and products.
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Collaborate closely with the Account Management team to ensure customer satisfaction.
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Provide product training and support to help customers maximize the value of Dow Jones solutions.
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Act as a trusted advisor to clients, offering expert insights into product utilization and business strategies.
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Monitor and manage customer accounts, identifying opportunities for service expansion.
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Resolve any issues raised by customers efficiently and within agreed timelines.
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Contribute to client retention and relationship management strategies.
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Maintain detailed and accurate client records, including communications, contracts, and service feedback.
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Assist in improving processes and customer service practices to enhance the customer experience.
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